General

You will be scheduled for an in-person interview only if you have applied for TANF, General Assistance, or Adult Medicaid. If you apply for SNAP only, you will be scheduled for a telephone interview. No interview is required for Medicaid for children and families and Medicaid for Aged, Blind, and disabled individuals.

You can expect to receive an appointment letter within 5 business days.

Statuses cannot be provided unless the normal processing time has been exceeded (30 days for SNAP, TANF, and General Assistance, and 45 days for Medicaid). If the normal processing time has been exceeded you can call the office at 299-7200 x391.

You have the right to request a Fair Hearing. You can obtain a Fair Hearing Request Form by following the instructions on your notice, or by calling 299-7200 and speaking to the Fair Hearing Liaison.

The agency has converted to a case banking system to process applications and renewals. Clients no longer have a specific case worker. Instead a team of case workers will process cases to ensure that each client’s case is processed in a timely manner.

Benefits are not transferable from state to state. If you have moved from another state you must provide proof that the case is closed.
If you have moved from another county in New Jersey, you must report your new address to the other county so that they can close your case and transfer it to us. It is your responsibility to report a new residence to the old and new counties. You will still have to apply for some programs when you arrive in the new county because not all benefits are transferable such as SNAP

Any change in Income, Family Composition, and/or address must be reported to the agency within 10 days of the change. Written documentation can be hand delivered to the front desk, mailed to the agency or faxed, be sure to include your case number.

Medicaid & Family Care

Fax or send a copy of the baby crib card with a letter stating you would like the baby to be added to the case. Please include the case number, mother’s name, Social Security and telephone numbers.

Our experienced social workers will assess your parents’ situation and help you contact other governmental and community based programs. Our aim is to keep a person in the community with services coming to the person. In those cases where only a nursing home is the answer, we can also help. We also take calls from individuals who have concerns about our elderly population in the community.

The Board will assess you for the many health insurance programs. Health insurance coverage has been expanded to a large segment of the population. Some programs require a small co-pay. We will save you time by assessing you for all the various programs.

By calling 1-877-414-9251 to request a replacement HMO card.

Help with Child care expenses is another area that has expanded in the past several years. We may be able to directly help with child care or refer you to another resource.

Housing

The Board can offer temporary assistance to adults and families. Your situation will be assessed to help you get on your feet by either providing a service directly or referring you to an appropriate agency in the community.

Supplemental Nutritional Assistance Program (SNAP)

You will be notified by mail of the date and time of your interview. Interviews are conducted daily from 9:00 am – 12:00 pm, Monday – Friday.

Once your case is approved, you will receive a letter notifying you of your SNAP allotment.

By calling 800-997-3333, to report your card lost or stolen. Then call 299-7200 x 391 for a replacement card.

Your case status can be obtained by calling 299-7200 x391.

  • Proof of residency
  • Social security #
  • Birth certificate
  • All income information
  • Other documentation as required

By going to the NJhelps website, or by calling the 299-7200 x391 to request an application to be mailed or go to the forms section of this website and print the form, fill it out and bring it to the office.

By calling 299-7200 x212

Between the first and the fifth of the month and it depends on your case number.

Fraud

Possible benefit violations and/or program fraud can be reported by calling 299-7200 and asking for the Fraud Unit or by emailing Fr***@sc*****.org. All calls and/or emails will remain anonymous.